Training is not a singular event. The notion of “doing to the training” was never a useful paradigm, but even less so now with our always-on digital world. What information will the learner have already found on his own before taking the course? What social media posts has he already read about the training event he is set to undertake? After the fact, where will he turn and what will he discover to reinforce, amplify, or potentially torpedo the e-learning activity?
Learning is an ongoing activity that now takes place significantly online. Rather than think of e-learning as an event, smart organizations deliver timely useful information throughout the year on a continuous basis. People are always going to search for interesting, useful and engaging information. Human nature demands we find patterns, connect the dots, synthesize information.
How does your organization deliver information so that people are learning lessons that map to their success? And, how do e-learning products, be they courses, webinars, job aids, social media posts, etc., fit in to that larger strategy? We need to step back to consider if the digital milieu supports or undermines effective training, and take action accordingly (see more on this from Jane Hart). E-learning becomes an act of information curating rather than – or in addition to – creating content.