A course is just a course, but better performance is transformational.
Will Thalheimer, PhD, a big name in training and adult learning circles, has done quite a few short video presentations along with his articles, books, blogs and teaching. This is one of my favorites: http://www.youtube.com/watch?v=fdbReKzaYVY
It makes the strong case for looking at the overall job performance as the measure of a training program. The implication is that too many folks — clients, trainers and Instructional Designers included — focus on a course or curriculum rather than on performance outcomes.
It is too true. At times it is lack of time or vision on the part of course developers, but more often it is lack of organizational/institutional support (understanding!) for what training and e-learning’s mission really is.